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Service staff member assisting a lady

Focus on customer service

The 300,000 travellers and visitors expected daily can get to the station with ease using all kinds of transport modes. In the station itself, service, safety and station cleanliness are the prime concern.

Station map 

Station map of Berlin Hauptbahnhof

How far do I have to walk to change trains? Where is the Travel Centre? What shops are there at the station? The map of the station tells you all this and much more.

Service for travellers 

Staff member giving advice to a customer

A workforce of 150 station staff ensures travellers enjoy excellent service

Berlin Hauptbahnhof will allow travellers to board, alight, and change trains with ease. To ensure this happens, the care and attention of the service staff is just as important as a place to relax, such as the DB Lounge, or a clean and safe atmosphere.

Virtual tour  

View to the front of Berlin Hauptbahnhof (animation)

Virtual tour of Berlin Hauptbahnhof

Berlin Hauptbahnhof is the largest crossing station in Europe. If you have not yet seen the station for yourself, you can gain an initial impression by going on our virtual tour.


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