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Moving about the station without stairs

Service and information for all people, including disabled persons

skip: Service and information for all people, including disabled persons
Whoever needs help in alighting from, boarding or changing trains during a journey can easily order this assistance through the Internet. Here you'll find an overview of aid for disabled persons in the Central Station.

Type of assistanceLocation/times
Liftsavailable on all platforms
Hoistsavailable for over 250 kg on all platforms
Guidance system for seeing-impaired personson the platforms
Service personnelMo-Fr: 5.00 a.m. - 11.00 p.m.
Sat: 6.00 a.m. - 10.00 p.m.
Sun: 6.00 a.m. - 11.00 p.m.
ServicePointmanned round the clock
Luggage trolleysavailable
Disabled Person´s toileton the ground floor next to the Food-Court
Automatic entrance doorsavailable
Baby changing roomavailable

Assistance services by the Service staff are also possible at short notice in many cases, but can only be reliably ensured only if duly planned. Notification at the Mobility Service Centre no later than one working day in advance is therefore very important. Use the Triple-S Centre for requests at shorter notice. We'll then try to provide assistance fast.

Last modified: 28.07.2008

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Wheelchaired passenger using ramp to board an ICE

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