Do you have any questions, suggestions or requests with respect to www.db.de/berlin-hauptbahnhof.de? If so, we'd be delighted to help. Simply send an email to: konzernportal@bahn.de

Service numbers

TravelService - Tel: 11 8 61 (in Germany only)

• Call 11 8 61 and take advantage of our excellent service 24 hours a day, 365 days a year. We provide general information about train services and ticket prices at home and abroad, and you can also book tickets and make reservations.

• Call charges:

* All prices quoted are block rates incl. VAT and apply to calls from the fixed network of Deutsche Telekom.

This telephone number can also be accessed from national mobile telephone networks (rates depend on provider).

Automatic timetable information - Tel: 0800 1 50 70 90 (in Germany only)

• This freefone number is available around the clock for timetable information using the interactive voice response (IVR) system

• You can also access this service from mobile networks using telephone number 01805 22 11 00 which is chargeable. Please contact your network operator for call rates.

Suggestions, requests, queries and complaints about passenger services - Tel: 01805 194 195 (in Germany only)

• Do you have suggestions, requests or complaints about the passenger services of DB in general? Or did we provide a particularly good service? Please call 01805 194 195 to speak to one of our agents in person (EUR 0.12/min. via dtms).

BahnCard - Tel: 01805 34 00 35 (in Germany only)

• Do you have questions about the BahnCard.? Then please call the BahnCard hotline on 01805 34 00 35 (EUR 0.12/min. via dtms).